1. Sales Item Policy
2. Final Sale:
   All items sold under promotional pricing, clearance, or marked as sale items are strictly non-refundable and non-exchangeable under any circumstances.

2. International Order Policy

1. Non-Returnable Merchandise:
   All international orders are considered final sale. International customers are not eligible for returns, exchanges, or claims of any kind.
2. Advance Payment Requirement:
   International customers must remit full payment in advance prior to processing and dispatch of the order.

3. Local Customer Policy

1. Proof of Damage:
   Local customers must provide clear, time-stamped photo or video evidence demonstrating that the item was damaged at the time of opening the parcel.
2. Eligibility for Refund:
   A refund may be issued only when verified damage is reported immediately upon receiving and opening the parcel.
3. Processing Time:
   Approved refunds will be processed within seven (7) business days.
   Claims submitted after the 7-day refund window will not be accommodated, and the company will not assume responsibility beyond this period.

4. Liability Statement

The company reserves the right to approve, decline, or request further documentation for all claims. All customers, local and international, are deemed to have accepted these policies upon placing an order.